Refund Policy

At kerastaseusmall, we stand behind the exceptional quality of Kérastase luxury hair care products, and we want you to be completely satisfied with your purchase. That’s why we offer a 60-day return and refund policy—if you are not happy with your Kérastase products for any reason, you can return them within 60 days of receipt for a full refund, no questions asked. This policy applies to all Kérastase products we offer, from shampoos and conditioners to serums, masks, and styling products, as long as the items are in their original condition and packaging, unopened and unused. We want you to feel confident in your investment, knowing that you can experience the luxury and results of Kérastase risk-free.
To initiate a return, simply contact our customer service team via support@kerastaseusmall.com to request a return authorization. We will provide you with easy-to-follow instructions and a prepaid shipping label, so you don’t have to worry about any return costs—we cover all shipping expenses for returns as part of our commitment to your satisfaction. Once you send back the item, please allow us a few days to receive and inspect it. We will verify that the products are in their original, unopened condition—preserving the luxury integrity of Kérastase—and process your refund promptly, ensuring that you receive your money back as quickly as possible.
Refunds will be issued in USD (United States Dollars), the standard currency used on our website, and will be credited back to your original payment method. We process all refunds within 5 to 10 business days of receiving your return. The time it takes for the refund to appear in your account may vary depending on your financial institution, but we work diligently to ensure you receive your money as quickly as possible. Please note that we do not offer exchanges—we will issue a refund, and you can repurchase the desired Kérastase product if needed, allowing you to find the perfect fit for your hair type and concerns, whether it’s a different range or a specific formula.
There are a few exceptions to our refund policy. Items that have been opened, used, altered, or damaged by the customer will not be accepted for return, as this compromises the quality and integrity of Kérastase’s luxury products. Additionally, personalized or custom items cannot be returned unless they are defective or incorrect. If you receive a defective or incorrect item (such as a damaged product or the wrong Kérastase range), please contact us immediately via support@kerastaseusmall.com, and we will arrange for a replacement or refund at no cost to you. We may ask for photos of the defective item to help us improve our processes and ensure that every product we ship meets Kérastase’s high standards.
We believe our refund policy should be simple and fair, reflecting the luxury and trust that define Kérastase. We strive to make the return and refund process as hassle-free as possible, so you can focus on what matters most—achieving the beautiful, healthy hair you deserve. If you have any questions about our policy, or if you need help initiating a return, our customer service team is available via support@kerastaseusmall.com to assist you every step of the way, ensuring your experience with kerastaseusmall is as seamless and enjoyable as using Kérastase products.